Refund Policy

Vavière Return and Refund Policy

At Vavière, we strive to provide all our customers with exceptional service and a pleasant shopping experience. Our return and refund policy has been carefully developed to ensure maximum satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during sales cannot be refunded. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return Shipping Costs

Shipping costs for returns are the responsibility of the customer. Vavière does not refund return shipping costs and is not responsible for any costs incurred during the return process. Please refer to our terms and conditions for more information.

Return Notification Period

Returns must be reported within 14 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.

Exchange of Sale Products

Sale items cannot be exchanged, even if they are not the correct size. Please ensure you choose the correct size before making your purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please send an email to contact@vaviere.fr. Once your return is approved, you will receive detailed instructions to finalize the return process.

Requirement to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure you attach this form to your return to ensure proper processing of your request.

Conclusion

Vavière makes every effort to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are processed efficiently and fairly. For any questions or comments, please contact our customer service at contact@vaviere.com.