Terms and conditions

Article 1 – Identity of the entrepreneur

• Trade name: Vavière

• Company name: DNT Company

• Chamber of Commerce (KvK) registration number: 86385461

• VAT number: NL004237693B72

• Customer Service email: Contact@vaviere.com

• Business address: Zuidkil 7, Papendrecht 3356CS, The Netherlands

Article 2 – Applicability

2.1 These general terms and conditions apply to all offers made by the entrepreneur and to all distance contracts concluded between the entrepreneur and a consumer.

2.2 Before the conclusion of the contract, these general terms and conditions are made available to the consumer electronically.

Article 3 – Nature of the sale

3.1 The entrepreneur sells products according to an international dropshipping model.

3.2 Products are shipped directly by third-party suppliers established outside the European Union.

3.3 The entrepreneur does not have physical stock and does not act as a carrier or freight forwarder.

Article 4 – The offer

4.1 The offer contains a clear and accurate description of the products offered.

4.2 Obvious errors in the offer are not binding on the entrepreneur.

4.3 Product images and presentations are indicative and may differ from the product actually delivered.

Article 5 – Formation of the contract

5.1 The contract is concluded when the consumer accepts the offer and complies with the conditions stipulated therein.

5.2 After placing an order, the consumer receives an electronic confirmation of it.

Article 6 – Price

6.1 The price displayed on the website is the fixed price of the product payable by the consumer to the entrepreneur.

6.2 The entrepreneur does not charge separate shipping or delivery fees.

6.3 Since the products are shipped from outside the European Union, additional charges may be levied upon import
by customs authorities or carriers, such as import VAT, customs duties, and customs clearance or administrative fees.

6.4 These import charges are not part of the product price and are not collected by the entrepreneur, but are
payable directly to the carrier or customs authorities upon delivery.

6.5 Before placing the order, the consumer is informed that such import charges may be imposed.

Article 7 – Delivery

7.1 Products are shipped internationally to the delivery address provided by the consumer.

7.2 Delivery constitutes an international shipment in which import VAT, customs duties, and other import-related fees are not prepaid by the entrepreneur and are not included in the product price.

7.3 This delivery method is commonly referred to as "Delivered At Place" (DAP) in logistics practice, as defined in Incoterms 2020, or "Delivered Duty Unpaid" (DDU), as defined in Incoterms 2000. These terms are used solely to describe the fact that import charges are not prepaid or collected by the entrepreneur and do not limit or affect the consumer's legal rights.

7.4 The risk of loss or damage to the product is transferred to the consumer upon physical receipt of the product.

7.5 Delivery takes place within 30 days of the conclusion of the contract, unless otherwise expressly agreed.

Article 8 – Customs and import

8.1 For international shipments, the consumer may be required, upon delivery, to pay import VAT, customs duties, and other charges imposed by customs authorities or carriers.

8.2 The entrepreneur does not act as an official importer, customs declarant, or tax representative.

8.3 If a shipment is refused due to non-payment of import charges, the entrepreneur may deduct the direct and demonstrable costs resulting from this refusal (including return or destruction costs and fees charged by third parties) from any refund, to the extent permitted by law.

Article 9 – CESOP Compliance

From 2024, payment service providers will record transaction data in the CESOP (Central Electronic System of Payment Information) system in accordance with European regulations. The entrepreneur complies with this regulation, which may affect payment tracking and reporting.

Article 10 – Right of withdrawal

10.1 The consumer has the right to withdraw from the contract within 30 days of receiving the product, without having to provide a reason.

10.2 If the consumer exercises their right of withdrawal, the cost of returning the product is at their expense.

10.3 Import VAT, customs duties, and customs clearance or administrative fees are not part of the amount received by the entrepreneur and are not reimbursed by them.

10.4 Reimbursement of the amount paid by the consumer to the entrepreneur for the product will be made within 14 days of the notification of withdrawal, provided that the entrepreneur/supplier has received the product or the consumer has demonstrated that the product has been returned, whichever comes first.

Article 11 – Exclusion of the right of withdrawal

The right of withdrawal is excluded only in cases permitted by applicable law, including:

• products manufactured according to consumer specifications or clearly personalized;
• sealed products that cannot be returned for health or hygiene reasons and whose seal has been broken after delivery.
  
  

Article 12 – Conformity and legal guarantee

12.1 The entrepreneur guarantees that the products comply with the contract and with applicable legal requirements for conformity.

12.2 The consumer retains all their legal rights. Within the European Union, a legal guarantee of conformity of at least two years from delivery applies.

12.3 Notification of a defect within a reasonable time after its discovery does not prejudice the consumer's legal rights.

Article 13 – Liability

13.1 To the extent permitted by law, the entrepreneur is not liable for delays caused by customs authorities or carriers, nor for costs or fees imposed by third parties during import.

13.2 The entrepreneur's liability is limited to the amount paid by the consumer to the entrepreneur for the product, to the extent permitted by law.

13.3 No provision of these general terms and conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

Article 14 – Complaint procedure

14.1 Complaints regarding the performance of the contract must be submitted in writing via customer service.

14.2 The entrepreneur will respond within 14 days of receiving the complaint. If a longer period is needed, the consumer will be informed.

Article 15 – Applicable law and disputes

15.1 This contract is governed by Dutch law.

15.2 This choice of law does not affect the mandatory consumer protection provisions of the country in which the consumer resides.

15.3 Disputes may be submitted:

• to the competent court in the consumer's place of residence, and/or
• to the competent court in the Netherlands.

Article 16 – Amendments

The entrepreneur reserves the right to amend these general terms and conditions. The most recent version always applies.